Return Policy

Returns & Exchanges

WE ONLY OFFER STORE CREDIT FOR RETURNS. WE DO NOT ISSUE REFUNDS TO ORIGINAL METHOD OF PAYMENT. 

CUSTOMER IS RESPONSIBLE FOR RETURN SHIPPING COST.

Return Policy:

  • Returns will be issued refunds in the form of a digital Gift Card
  • We must receive your return within 15 days of your order date to be eligible for a refund. International orders are allowed 30 days.
  • Returns must be scent free, unworn, unwashed, with all tags attached. NO EXCEPTIONS
  • Please include your package slip with the return.
  • ALL SALE/CLEARANCE items and jewelry are FINAL SALE and are NOT eligible for returns/exchanges.
  • If items are sent back past the return policy period, the customer is responsible for return postage.
  • Shipping charges are not refundable.
Where do I send my return to?
12138 Falls Coppice Ln. Houston, TX 77089
HOW WILL I RECEIVE MY STORE CREDIT? 
Expect an emailed E-Gift card within 3 business days of the delivery of your Return at our warehouse.
Do we offer return labels?

We do not offer return labels but hope to as we grow in the future!

Can I make a return past the 15 day period for store credit?

Unfortunately, we cannot accept clothing past the 15 day return policy for store credit. If items are returned past this period the customer will be required to pay a $6 shipping charge to have the items sent back.


NON-RETURNABLE ITEMS: The following items are non-returnable. 
  • All accessories
  • All hats
  • All jewelry
  • All intimates 
  • All sale/clearance items
Exchanges
If you wish to exchange your item for another size, you must return your unwanted item back to us. After we receive, inspect and approve your item, we will issue a store credit via E-Gift card. You may then place an order for the desired size using your store credit. 

    Defective Items:
    If you have received a damaged or incorrect item, please notify us at shop@mintgroveboutique.com IMMEDIATELY so that we can resolve any issues. Merchandise that has been washed cannot be accepted for store credit.

    LOST OR STOLEN PACKAGES

    When you place an order with us please note that the liability is between you and USPS. We do not make any exceptions to this policy.
    We are always happy to replace items that aren't marked as delivered but once the package has been scanned as delivered we are not responsible for lost or stolen packages. We do have a few recommendations to help track down your package.
    • Confirm that the shipping address you entered in is correct.
    • Visit your local USPS office with tracking handy to see where the mail man dropped off your package
    • Check with neighbors to see if your package got dropped off next door. 
    • Sometimes USPS updates tracking information as "delivered" a few hours or even days earlier than the actual delivery. Please wait at least 48 hours to see if the package turns up.